Terms of service
Terms of Sales
1. Conditions for placing an order
The consumer declares to be at least 18 years old and to have the legal capacity to place an order on the Site.
For products exclusively reserved for professional use, the consumer declares that he has the knowledge and authorizations necessary for the use of these.
2. Delivery
An order is final once the good has been shipped, handed over to the carrier. For more information in this regard, we refer to Article 8 which establishes the right of withdrawal.
The billing country must match the country where the order will be delivered.
All deliveries are made via a private carrier ensuring traceability of each shipment until delivery.
3. Availability
In case of unavailability of a product within the times indicated, Avister-Medical reserves the right to offer the consumer a replacement item of quality and an equivalent price. In the event that Avister-Medical cannot provide an article of equivalent quality and price or if the consumer does not wish this article of equivalent quality and price, the consumer may cancel his order.
4. Prices and methods of payment
The prices displayed are in euros and are those in effect at the time of the order.
The prices of articles reserved only for Belgium are mentioned including VAT. The prices of items accessible both in Belgium and the rest of the world are shown excluding VAT; VAT is then added or not depending on the country of destination of the order.
Avister-Medical offers you an online payment method by bank debit cards or by credit cards via an ultra-secure payment system.
5. Customs duties
Any order placed on the Site and delivered outside the European Union may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. Avister-Medical has no control over these charges. These customs duties and any taxes related to the delivery of an item are the responsibility of the consumer and are his responsibility. Avister-Medical is not required to verify and inform about customs duties and applicable taxes. For more information on this, please consult the competent authorities in your country.
6. Order refusal
Avister-Medical reserves the right to refuse any order placed online. Avister-Medical is under no obligation to justify such a refusal. If Avister-Medical decides not to execute an order placed online, it immediately informs the consumer.
Orders can only be validly placed via the Avister-Medical e-commerce platform in one of the following languages: French, English and Dutch.
7. Protection of personal data
All personal data that is necessary to process an order is intended for Avister-Medical.
Avister-Medical undertakes to respect the confidentiality of this personal data and to treat it in accordance with the law relating to the protection of privacy with regard to the processing of personal data.
In application of the law on the protection of privacy with regard to the processing of personal data, the buyer has the right to access, modify, delete and rectify personal data concerning him. and kept by Avister-Medical.
The buyer may exercise the aforementioned rights by sending his request by email to the address: info@avister-medical.com or by post to the following address: Avister-Medical sa - Rue de Bruxelles 41, 4800 Verviers - Belgium.
Avister-Medical will use this data to process the buyer's order, as well as to strengthen and personalize communication, particularly through informational letters / emails.
Avister-Medical may also use this data to personalize its Website according to the preferences observed by buyers. These data will be kept secure by Avister-Medical, and may be transmitted to Avister-Medical partners, as part of order processing only.
Avister-Medical reserves the right to have the personal data you communicate to us analyzed.
Avister-Medical uses the services of a banking establishment accredited to the BNB for payments. This establishment complies with all security standards applicable to online payment and uses encrypted language.
Avister-Medical does not keep any bank loans and communicates with the banking establishment only with a reference number.
8. Waiver of purchase - Right of withdrawal
An order is final once the good has been shipped, handed over to the carrier.
The consumer has the right to notify Avister-Medical that he / she renounces the purchase, without penalty and without giving any reason, within ten calendar days from the day after the day of delivery of the goods.
Any waiver request must be made in writing to:
Avister-Medical SARue de Bruxelles 41
4800 Verviers - Belgium
Or by e-mail: internet@avister-medical.com
Confirmation of your cancellation will be sent to you by return email.
If the buyer has validly exercised his right of withdrawal in writing within 14 calendar days, he will be refunded the amount of the value of the goods purchased.
Any waiver of purchase entails the buyer's commitment to definitively and irrevocably renounce the use of the good.
The goods must be returned directly to Avister-Medical, at the expense of the buyer. Please note that the products must not be damaged, used and always in their original packaging.
The buyer will be reimbursed no later than fifteen days from the date of receipt of the product returned to Avister-Medical. The buyer will be refunded the amount he paid into the bank account linked to the card used for payment.
Administrative and banking costs incurred will be deducted from the amount of the purchases.
9. Retention of title
The goods delivered will remain the property of Avister-Medical until they are handed over to the carrier, once the consumer has paid the price.
10. Settlement of disputes, applicable law and competent jurisdiction
10.1 Complaint
Any complaint must be sent to the e-commerce customer service at the following address: info@avister-medical.com who will attempt to respond within 24 working hours of receipt of the email.
10.2 Applicable law and competent jurisdiction
These general conditions of sale are subject to Belgian law and to the Vienna Convention on contracts for the international sale of goods. All disputes relating to the commercial relationship between the consumer and Avister-Medical are subject to the jurisdiction of the Courts of Liège (Belgium).
11. Operator of the Avister-Medical e-commerce platform
Avister-Medical SARue de Bruxelles 41
4800 Verviers - Belgium
To contact us :
By e-mail: via the contact form or via the address internet@avister-medical.comBy telephone : +32 (0)87 84 04 26
By fax: +32 (0) 87 84 04 28